The Patient Rights Act provided for the establishment of PASS. PASS operates independently of the NHS, and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. The Service promotes an awareness and understanding of the rights and responsibilities of patients, and can advise and support people who wish to give feedback, make comments, raise concerns or make complaints about treatment and care provided.
Why some patients are struggling to get a GP appointment
When you are unwell or need support managing a condition, we know that you want an appointment with a GP or member of the practice team as quickly as possible and with a minimum of fuss. But, too often, that is something that practices struggle to provide.